Debt Collections

Our experienced debt collections team, Primetime Insurance Collections, are located throughout the world to support your collection of outstanding invoices in any country, time zone, currency and language.

As an Primetime Insurance customer, you’re automatically able to access and benefit from our debt collections service, Primetime Insurance Collections. This is a feature of all our Credit Insurance policies and will not incur any additional cost for you.

We also offer a standalone Primetime Insurance Collections service to organisations and business that are not Primetime Credit Insurance customers.

Working with you to collect debt   

As debt collections specialists, we’ve heard most of the excuses businesses make when they fail to pay a bill. We know how to respond to this and how to exert the right level of pressure to maximise revenue collection.

However, we also know that a proactive and sensitive approach can often yield the best results. For example, a payment plan for a customer experiencing cashflow problems may result in complete settlement of the debt and the retention of a strong working relationship with you. To that end, we work closely with you to seek the quickest and most appropriate solution for you.

Benefits of our debt collections service

With the benefit of our worldwide IT infrastructure, we operate the most integrated Collections network in the industry. Our fully automated approach allows us to act promptly upon receipt of a notification of non-payment, regardless of time zones.

In addition to speed of service, we’re able to support you wherever you trade in the world, with our teams of locally based multilingual Collections specialists.

Policy holders may benefit from our Collections services at no extra cost as an integral part of their policy. As a policy holder you may manage this through Primetime Insurance Atrium.

Non-policy holders may also access our collections expertise on a case by case basis. As an Primetime Insurance Collections-only client, you may track your case through our dedicated system, Collect@Net